Privacy Policy

Riseley Street Dental
Last updated: [2 September 2025]

At Riseley Street Dental, we respect your privacy and are committed to protecting your personal and health information. This policy explains how we collect, use, store, and protect your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What information we collect

We may collect the following types of information from you:

• Personal details such as your name, address, date of birth, phone number, and email address.
• Health information including medical history, dental records, x-rays, treatment notes, referrals, and prescriptions.
• Payment information required for billing, health insurance claims, and payment processing.

2. How we collect your information

We collect information in a few ways, including:

• When you complete forms (online or in-practice).
• During consultations, examinations, and treatment.
• From other healthcare providers or specialists (with your consent).
• When you contact us by phone, email, or through our website.

3. Why we collect your information

We collect and use your information to:

• Provide safe, high-quality dental care.
• Communicate with you about appointments, treatments, and results.
• Manage billing, insurance claims, and payments.
• Comply with legal and regulatory requirements.
• Improve our services and patient experience.

4. How we store and protect your information

• All records are stored securely in electronic and/or paper form.
• We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, or disclosure.
• Only authorised staff and treating practitioners have access to your records.

5. Sharing your information

We will never sell or trade your personal information. We may share your information only when necessary, such as:

• With other healthcare providers involved in your treatment.
• With laboratories, specialists, or imaging providers.
• With your health insurer (if relevant for claims).
• When required by law (e.g. court orders, public health requirements).

6. Access and correction

You have the right to:

• Access your personal and health information.
• Request corrections if you believe information is inaccurate, incomplete, or out of date.
  Please contact us in writing if you wish to access or amend your records.

7. Website and digital data

• Our website may collect non-identifying information such as browsing behaviour (cookies, analytics).
• If you submit an enquiry form online, we will only use your details to respond to your request.

8. Questions or complaints

If you have any concerns about how we handle your information, please contact us:

Riseley Street Dental
[178 Riseley Street, Booragoon WA 6154]
Phone: [08 9316 2304]
Email: [riseleystreetdental@gmail.com]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.